Contact Greenfield Water Restoration

What should you do before the crew gets to your Greenfield home?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• If the water came up through a floor drain or a toilet, treat it as sewage and stop running water anywhere in the house so you don't add to the backup.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether you were able to close the main valve.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• About how long the water has been sitting.
• Roughly when the house was built. Much of Greenfield went up in the 1990s, and the age points the crew toward likely trouble spots.
• Whether you've called your insurance company yet, and either answer is fine.
• If any outlets or appliances are in the water.

Answer what you can, and the crew will fill in the rest during the first visit.

How does the first visit to your house work?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

For a sewage backup, expect the crew to clean and disinfect the area before drying starts, and to remove soaked materials that can't be saved.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Why do the age and layout of your Greenfield home matter on the call?

Most homes in Greenfield were built in the 1990s, and in houses that age water heaters and appliance supply hoses are common leak points. The mix in Greenfield includes Victorian, Craftsman, ranch and two story homes. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Older cast iron sewer lines can crack or fill with tree roots, and a backup through a floor drain is often the first sign. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Share what you know about the house on the call, even if it's a rough guess.

Where does the Greenfield number take calls from?

Calls from these Greenfield neighborhoods come to the same number:

• Meadows at Springhurst · much of it from the 2020s, most with basements
• Heron Creek · most with basements
• Sawmill · basements are common
• Meridian East at Springhurst · much of it from the 2000s to 2010s, basements are common
• Riley Village · homes from the 1970s to 1990s, most with basements
• Greenfield Residential Historic District

Calls from nearby New Palestine, Mount Comfort, Charlottesville, Morristown, Julietta, Fortville, Wilkinson and Carthage reach the same team. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Greenfield homeowners ask before they call?